Cancellations

The option to temporarily hold your payment is not a reservation system. Rather it is a convenience that we provide to organizations in order to finalize payment arrangements. By registering and electing to use this feature, you are obligating your organization to either pay the entire registration or abide by the cancellation policy.

• For registrations cancelled on or before March 15, 2011:
  Registrations cancelled on or before March 15, 2011, will be issued a credit for the full registration amount, less a $50/person cancellation fee. Credit may be used in one of the following ways within 12 months of the date of cancellation: First Look curriculum purchase or renewal, 252 Basics curriculum purchase or renewal, XP3 curriculum purchase or renewal, OrangeLeaders.com purchase or renewal, Camp KidJam registration, Orange Tour registration, Orange Conference 2012 registration. Optionally, registrations may be transferred to another person within your organization for no fee.

Cancellations made for registrations that have completed payment must be done online at www.TheOrangeConference.com by logging into your organizationˇ¦s account and following the cancellation procedures. Requests to cancel made by e-mail or telephone will not be honored.

Cancellations made for registrations that are being held for payment may be made within 14 days of the original registration date by calling 1-877-313-9826.

• For registrations cancelled after March 15, 2011:
  Cancellation credit will not be issued for registrations cancelled after March 15, 2011, or no shows at the event. Refunds will also not be issued for any cancellations after March 15, 2011, or no shows at the event.

Transferring or reselling a ticket to another person outside of your church or organization will forfeit your entire group registration.

Payment

Payments may be made with Visa, MasterCard, American Express, Discover or Check.

• Registrations created before January 17, 2011:
  You may elect to either pay in full at the time of registration or postpone your payment for 14 days. Regardless of your preference, you must provide payment information at the time of registration in either the form of a credit card or an e-check (You must have the physical check in your hand in order to provide the information required to complete the registration process). If you elect to postpone payment, we will encrypt and store your payment information on a secure server, and your payment will be automatically processed on the fourteenth day following your registration. If your payment is declined for any reason, your registrations will be held for up to 72 hours will we attempt to contact you for alternate payment information. If no alternate arrangements are made within this window, your registrations will be cancelled by our staff.

For registrations that are being temporarily held for payment later, you may change the form of payment up to 13 days after your date of registration. Simply contact our staff at 1-877-313-9826.

• Registrations created on and after January 17, 2011:
  All registration fees will be collected in full at the time of your registration in either the form of a credit card payment or an e-check payment. You will need to have the physical check in your hand in order to provide the information required for processing your payment and completing the registration process.

Children & Childcare

While families are extremely important to us at The reThink Group, we are unable to accommodate children at this conference, and children will not be allowed in the main sessions or in breakouts. Please make alternate arrangements for any childcare needs. If it is necessary to bring a nursing infant with you, we will provide a nursing room with a live feed of the main sessions only, but you will have to provide offsite childcare during non-feeding times.

Waiting List

Once we have reached our maximum conference capacity for Orange, a waiting list will be opened. Names will be added to the list in the order that we receive them, and they will be removed from the list in the same order, as space becomes available. We will not give any priority to churches/organizations who already have a group attending or to those who have already purchased airline tickets. PLEASE BE SURE THAT YOU ARE CONFIRMED TO ATTEND THE CONFERENCE BEFORE PURCHASING AIRLINE TICKETS.

Waiting lists will not be created or managed for any breakouts or preconference workshops that sell out.

Model Agreement

Videos, photographs, and audio clips are taken at all conferences to be used for future promotional material. By registering to attend Orange 2010, you are giving permission on behalf of each person in your group to The reThink Group, BigStuf Camps, and BigStuf Productions to use your picture in promotional materials.